Privacy Policy
Last updated: July 2026
Introduction
Open Wide Building Solutions, trading as OWB Ltd, is committed to protecting your personal information and being transparent about how we use it. This privacy policy explains what personal data we collect, how we use it, and your rights in relation to it.
Please read this policy carefully. By using our website at owbsltd.co.uk or contacting us through any of our channels, you agree to the collection and use of information as described in this policy.
Who We Are
Open Wide Building Solutions is a family-run building services company based in Manchester. We supply and install windows, doors, roofing, fascia, soffit, guttering and bespoke joinery for homeowners across Greater Manchester and surrounding areas.
Our registered business details are as follows:
Company name: OWB Ltd
Trading name: Open Wide Building Solutions
Address: Beckford St, Manchester, M40
Phone: 07535 832 961
Website: owbsltd.co.uk
OWB Ltd is the data controller responsible for your personal data.
What Personal Data We Collect
We may collect and process the following types of personal data when you interact with us:
Contact and Enquiry Information
When you submit a quote request or contact form on our website, we collect your full name, phone number, email address, and details of the service you are enquiring about. We may also collect your home address or postcode if you provide it as part of your enquiry.
Communication Records
If you contact us by phone, email or WhatsApp, we may retain a record of that communication including any information you share with us during the conversation.
Website Usage Data
When you visit our website, we may automatically collect technical information about your device and how you use the site. This includes your IP address, browser type, operating system, pages visited, time spent on the site, and the website you came from before visiting ours.
This data is collected through cookies and similar tracking technologies. Please see our Cookie Policy section below for more information.
Enquiry and Project Information
If you proceed with a quote or project, we may collect additional information relevant to the work, including property details, access arrangements, and any specific requirements you share with us.
How We Use Your Personal Data
We use your personal data for the following purposes:
Responding to Enquiries
When you submit a contact or quote request form, we use your information to get back to you with a response, arrange a survey, and provide a quote for the work you have enquired about. This is necessary to take steps at your request prior to entering into a contract with you.
Delivering Our Services
If you proceed with a project, we use your contact and property information to plan, schedule and carry out the work. This is necessary for the performance of a contract with you.
Communicating With You
We may contact you by phone, email or text message to follow up on your enquiry, confirm appointments, provide updates on your project, or send you information you have requested. We will always use the contact method you have provided and will not contact you in ways you have not agreed to.
Improving Our Website and Services
We use aggregated and anonymised website usage data to understand how visitors use our site, which pages are most popular, and how we can improve the user experience. This data does not identify you personally.
Legal Compliance
We may process your personal data where necessary to comply with our legal obligations, including tax and accounting requirements.
Legal Basis for Processing
We process your personal data on the following legal grounds under the UK General Data Protection Regulation:
Contractual necessity: where processing is necessary to perform a contract with you or to take steps at your request before entering into one.
Legitimate interests: where processing is necessary for our legitimate business interests, such as responding to enquiries, improving our services, and maintaining business records, provided those interests are not overridden by your rights.
Legal obligation: where we are required to process your data to comply with the law.
Consent: where you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes it was collected for, including to satisfy legal, accounting or reporting requirements.
For enquiries that do not proceed to a project, we will retain your contact information for up to 12 months in case you wish to revisit your enquiry.
For completed projects, we retain relevant records for up to 7 years to comply with our legal and tax obligations.
Where you have consented to receive marketing communications, we will retain your details until you withdraw that consent.
Who We Share Your Data With
We do not sell, rent or trade your personal data to any third parties for their own marketing purposes.
We may share your data with trusted third-party service providers who assist us in operating our business, including:
Email and communication platforms used to respond to your enquiries. Website hosting and analytics providers. Payment processing services including GoCardless and Stripe for processing payments. Accounting and bookkeeping software for maintaining financial records.
All third-party providers are required to handle your data securely and in accordance with applicable data protection law. They are only permitted to process your data for the specific purposes we instruct them to carry out.
We may also disclose your data where required to do so by law, or to protect the rights, property or safety of our business, customers or others.
Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use the site. Cookies are small text files that are placed on your device when you visit a website.
We use the following types of cookies:
Essential Cookies
These cookies are necessary for the website to function correctly. They enable basic features such as page navigation and access to secure areas of the site. The website cannot function properly without these cookies and they cannot be disabled.
Analytics Cookies
We use Google Analytics to collect information about how visitors use our website. This includes which pages are visited most often, how long visitors spend on each page, and where visitors come from. All data collected by Google Analytics is anonymised and does not identify individual users.
Marketing Cookies
If you have come to our website through a paid advertising campaign, cookies may be used to track the effectiveness of that campaign. These cookies help us understand which advertising is working and ensure we are not showing you irrelevant advertisements.
You can control and manage cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of our website.
Your Rights
Under UK data protection law, you have the following rights in relation to your personal data:
The right to access: you have the right to request a copy of the personal data we hold about you.
The right to rectification: you have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
The right to erasure: you have the right to ask us to delete your personal data in certain circumstances, for example if the data is no longer necessary for the purpose it was collected, or if you withdraw your consent.
The right to restrict processing: you have the right to ask us to restrict how we use your personal data in certain circumstances.
The right to data portability: you have the right to receive your personal data in a structured, commonly used and machine-readable format in certain circumstances.
The right to object: you have the right to object to our processing of your personal data where we are relying on legitimate interests as the legal basis, including for direct marketing purposes.
The right to withdraw consent: where we are processing your data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of these rights, please contact us using the details below. We will respond to all requests within one month. We may need to verify your identity before processing your request.
Data Security
We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss, destruction or alteration.
All data transmitted through our website contact forms is encrypted using SSL technology. Access to personal data within our business is restricted to those who need it to carry out their duties.
While we take all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security but we will notify you and any applicable regulator of any data breach where we are legally required to do so.
Third Party Links
Our website may contain links to third party websites including social media platforms and review sites. This privacy policy applies only to our website. We are not responsible for the privacy practices of any third party sites and we encourage you to read their privacy policies before providing any personal data.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. When we make changes, we will update the date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
How to Contact Us
If you have any questions about this privacy policy or how we handle your personal data, or if you wish to exercise any of your rights, please contact us:
Open Wide Building Solutions
Beckford St, Manchester, M40
Phone: 07535 832 961